We are committed to providing high-quality products, and if for any reason you’re not satisfied with your purchase, we are happy to accept returns according to our policy.
1. Return Period
You can return your item within 30 days from the date of receipt. We offer a full refund or exchange if you are not satisfied with your purchase.
2. Return Conditions
To return an item, it must meet the following conditions:
It must be in its original packaging, undamaged, and unused.
It should not show signs of wear, stains, or damage, including any defects that occurred after use.
It must be in a resellable condition (for items that can be resold).
3. Items Not Eligible for Return
Some items are not eligible for return, including:
Personalized or custom-made items.
Items that have been opened or used (e.g., textiles or dishware that have been used).
Hygiene products (e.g., bathroom accessories that have been opened).
Please ensure your item meets these criteria before initiating a return.
4. How to Return an Item
To return an item:
Contact us at [your contact email] or through the form on the website, providing your order number and reason for the return.
Ensure that the item is packaged in its original packaging and keep the proof of purchase or receipt.
We will provide you with return instructions and free return shipping.
5. Refund
Once the return is received and inspected, we will issue a refund to the original payment method used for the purchase. Refund processing typically takes between 5 to 10 business days, depending on your bank’s policies.
6. Exchanges
If you’d like to exchange an item, please contact us for instructions. Exchanges are possible if the item meets our return criteria (unused, undamaged, etc.).
7. Defective Items
If your item is damaged or defective, please contact us within 7 days of receiving the product, and we will arrange for the return of the item, followed by a replacement or a refund. All defective items are eligible for free return shipping.